Shipping policy

Shipping

Thank you for shopping with Ruby J’s Atelier. We carefully prepare each order so that your pieces arrive ready to be enjoyed.

Order Processing
In-stock orders are typically processed within 2–3 business days. Processing times do not include weekends or holidays.

Shipping & Delivery
Shipping options and estimated delivery times will be displayed at checkout. Delivery times are estimates and may vary due to carrier delays or circumstances outside our control.

Once your order has shipped, you will receive a confirmation email with tracking information.

Returns

We want you to love your Ruby J’s Atelier purchase. If something isn’t quite right, eligible items may be returned within 14 days of delivery.

To be eligible for a return, merchandise must be:

• Unworn and unused
• Unwashed
• In its original condition
• Free from stains, makeup, perfume, deodorant, or other signs of wear
• Returned with all original tags attached

Items that do not meet these conditions may not be accepted.

Final Sale Items
Items marked Final Sale or Clearance are not eligible for return.

Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable.