SHIPPING & RETURNS
Shipping
Thank you for shopping with Ruby J’s Atelier. We carefully prepare each order so that your pieces arrive ready to be enjoyed.
Order Processing
In-stock orders are typically processed within 2–3 business days. Processing times do not include weekends or holidays.
Shipping & Delivery
Shipping options and estimated delivery times will be displayed at checkout. Delivery times are estimates and may vary due to carrier delays or circumstances outside our control.
Once your order has shipped, you will receive a confirmation email with tracking information.
Returns
We want you to love your Ruby J’s Atelier purchase. If something isn’t quite right, eligible items may be returned within 14 days of delivery.
To be eligible for a return, merchandise must be:
• Unworn and unused
• Unwashed
• In its original condition
• Free from stains, makeup, perfume, deodorant, or other signs of wear
• Returned with all original tags attached
Items that do not meet these conditions may not be accepted.
Final Sale Items
Items marked Final Sale or Clearance are not eligible for return.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of its status. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Exchanges
To ensure you receive the size or style you want as quickly as possible, we recommend returning the eligible item and placing a new order for your preferred item.
Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Include your order number and clear photos of the item so we can assist you.
Questions?
For questions regarding shipping or returns, please contact us through our Contact Us page.
Ruby J’s Atelier — Timeless Elegance. Rooted in African Heritage.